Confirmation to Consumers

In door-to-door selling the trader must provide the consumer with a copy of the signed contract or the confirmation of the contract on paper or, if the consumer agrees, on another durable medium.

In distance selling the trader must provide the consumer with the confirmation of the contract within a reasonable time after the conclusion of the distance contract, and at the latest at the time of the delivery of the goods or before the performance of the service begins. The confirmation must be given on a durable medium and it must include all the required advance information and the withdrawal form and instructions, In distance selling the trader must provide the consumer with the confirmation of the contract within a reasonable time after the conclusion of the distance contract, and at the latest at the time of the delivery of the goods or before the performance of the service begins. The confirmation must be given on a durable medium and it must include all the required advance information and the withdrawal form and instructions, [7.4.7.2 Advance Information to Consumers]. However, a separate confirmation is not required if the trader has already provided that information to the consumer on a durable medium prior to the conclusion of the distance contract.

Telephone sales are subject to a written confirmation procedure, except for communications services under the Electronic Communications Services Act (Laki sähköisen viestinnän palveluista). The trader must provide the offer to the consumer in writing or by other permanent means after the end of the call. 

The formal acceptance of the offer must take place after the trader has sent the offer to the consumer in a permanent way. If the consumer has not accepted the offer in writing or by any other permanent means, the consumer is not bound by the contract and no payment or refund can be demanded from the consumer in respect of the product or service  supplied to the consumer. The consumer must be informed of this right, and the trader bears the burden of proof that the notification has been given. This means that in any legal dispute, the trader must prove that the consumer has accepted the contract in writing and has been informed of their rights. The above does not apply if the contact was made at the explicit initiative of the consumer.