Informing of the Dispute Resolution Body

The seller shall inform consumers on their website and in their standard contract terms of the out-of-court dispute resolution body which is competent for the dispute between the consumer and seller. 

The website and standard contract terms shall also provide information on the website address of the dispute resolution body. 

The seller shall provide that information to the consumer in writing or by other durable means if the consumer has notified the seller of a fault and the parties have not been able to reach an agreement. 

Depending on the business branch, the seller must provide information on either one or more dispute resolution bodies, which in Finland are: 

The Consumer Disputes Board (The Consumer Disputes Board (https://www.kuluttajariita.fi/en/index.html) 

The Finnish Financial Ombudsman Bureau FINE (The Finnish Financial Ombudsman Bureau FINE (https://www.fine.fi/en/frontpage.html) (resolutions for insurance, banking and investment issues) 

Traffic Accident and Patient Injury Board Traffic Accident Board (Traffic Accident and Patient Injury Board Traffic Accident Board (https://www.liipo.fi/lautakunta/traffic-accident-and-patient-injury-board-in-brief.htmlhttps://www.liikennevahinkolautakunta.fi/) 

Online shops must also include a link to the Online Dispute Resolution (ODR) – platform (Online shops must also include a link to the Online Dispute Resolution (ODR) – platform (http://ec.europa.eu/odr). The e-commerce company must also indicate on its website its e-mail address, which can be used by the consumer to initiate proceedings on the ODR platform.